Refund policy
At TriLuxora, your satisfaction is our top priority. We stand by the quality of our curated finds and want you to shop with absolute confidence.
1. 30-Day Return Window You have 30 days from the date of delivery to request a return. If 30 days have gone by since your package was delivered, unfortunately, we cannot offer you a refund or exchange.
2. Return Conditions To be eligible for a return, your item must be:
Unused, unworn, and in the same condition that you received it.
In its original packaging with all tags attached.
Accompanied by the receipt or proof of purchase.
3. The Return Process
Step 1: Contact us at triluxoraofficial@gmail.com with your order number and the reason for the return.
Step 2: Once your return is approved, we will provide you with the correct return warehouse address and instructions. Please do not send items back without prior approval.
Step 3: After we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
4. Shipping Costs Please note that customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.
5. Damages and Issues Please inspect your order upon reception and contact us immediately at triluxoraofficial@gmail.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
6. Exceptions / Non-Returnable Items Certain types of items cannot be returned, like perishable goods, custom products, and personal care goods. Unfortunately, we cannot accept returns on sale items or gift cards.
7. Refunds If approved, you’ll be automatically refunded on your original payment method within 5-10 business days. Please remember it can take some time for your bank or credit card company to process the refund as well.
Contact Us For any questions regarding your return, please reach out to: triluxoraofficial@gmail.com.